Esporta Fitness

I've been working out at this gym for about 5 weeks and am enjoying my experience. Kevin helped me my first week and each time I've seen him since, he's greeted me by name and asked how things are going. He really makes me feel welcome. The personal trainer I've been working with, Andrew, has been great. After working with him, you can tell he truly cares about his clients. He takes the time to explain how certain exercises work and what to focus on while performing them. One time I had to cancel one of my appointments with Andrew and had to leave a message with the receptionist. Andrew took the time to call me back to check on me and even provided recommendations for how to treat my symptoms. Andrew has turned something I used to think of as a chore into a hobby and I look forward to working with him every week.

Last summer I was scared to go to the gym and my friend dragged me to this gym and I’m very glad she did. The staff here is amazing and makes me want to come to the gym. Victor the GM is extremely nice and helpful and answers any questions I have and is helping me become the best version of myself and is always keeping me motivated. Kevin the personal training director has helped me with my knee and back problems and is always looking for the best interest of the members. The staff is all always very nice and welcoming, and the gym is always very clean. I wouldn’t go anywhere else to workout and would recommend coming here to anyone who works out.

Vic is the man! A great general manager and has an amazing staff that excels in customer service. I came into the gym needed some education and accountability.. I’ve lacked motivation for quite sometime. Kevin (personal trainer director) was able to sit with me and conduct a fitness assessment and set me with a personal trainer. Two months later and I’m enjoying it so much. I highly recommend this gym!

I have been a member of this gym for years. I have purchased four memberships through them for myself and family members. Recently while I was out of the country they called and told me my membership had expired and I had to pay a year in advance because they didn't have it card on file. They then proceeded to charge my card ON FILE for another family member I had bought a membership for. When I called to get it straightened out, they told me they couldn't do anything unless I came in in person. I tried several times to drop in and discuss this with the manager over the course of a month between 9-5 pm and every time I came she wasn't there. I finally caught her today and she was completely unhelpful and unapologetic. She didn't seem to care at all about how long I had been a member or how hard it was track her down. Her name is Casey T. She refused to give me her last name all the while asking to see my credit card my full name, all my information… The lack of accountability was ridiculous. Her customer service was negligible at best. She is the reason I cancelled all my memberships and will be joining 24 hour fitness just down the road. She refused to refund the charges for July that I had initially disputed. I’m always amazed when it takes four times the effort to cancel something as it did to sign up. I can't tell you how disappointing this experience was. It made my decision to switch to 24 hour fitness so easy between newer equipment, better class selection, better hours and better customer service. In addition, 24 hour fitness has a better lit parking lot which matters to me as well because my window got punched out and my purse stolen out of the ESPORTA parking lot a few years ago as well. I have never felt safe parking at night here.